Start with the concern on your desk. Explore the questions, scope and next steps that fit your situation.
Choose the concern closest to yours
Choose a concern to highlight a starting point. Nothing is sent or stored.
Account access or Microsoft 365
If your concern is sign-in protection, privileged access or shared files, explore a focused review of the agreed tenant and configuration evidence.
Backups or getting back to work
If your question is what can be restored and who would restore it, begin with the coverage, test records and dependencies behind your recovery plan.
A customer or insurance questionnaire
Keep the requester’s wording and identify the people who can confirm each answer. Missing evidence is a question to resolve before a representation is approved.
A general review or unclear priorities
If you need an understandable starting point, a bounded evidence review can connect agreed systems and observations to a prioritized action plan.
Compare the planned review scopes or see the illustrative readout. This guide helps you navigate planned services and educational resources. It does not inspect your systems, calculate a risk score or establish an engagement. CX is preparing for launch.
What happens next
Tell us your business type, approximate team size, general IT arrangement and what prompted the enquiry. We discuss fit before requesting technical evidence or proposing work.
The business owner and technical contact then agree the systems, evidence, boundaries and decision the review should support. Delivery dates and fees depend on that scope and actual availability.
See how to contact CX ↗Use your existing incident-response provider or insurer’s reporting instructions. The public CX enquiry address is not an emergency response channel.
Do not send passwords, client files or security evidence in an introductory email.
